AI and EQ – How AI Can Make Every Customer Interaction More Human
Research consistently shows that emotion is the key driver of customer outcomes, but for marketers, knowing how to effectively use emotions and language to forge stronger customer relationships feels like an impossible goal. But what if we told you that every customer interaction can be meaningful? At the heart of making this connection is language and the emotions language conveys. In this session learn how AI can help you utilise emotion successfully, ultimately personalising it in the customer’s experience of the entire brand. See the results of EQ driven marketing drives and how leading brands are using AI to make every customer communication more personal and, dare we say, more human.
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