AllSaints Chooses Emarsys To Deliver Truly Personalised Customer Experiences

Tue 27th Nov

Global, digital fashion giant selects Emarsys AI-optimised personalisation platform to transform CRM and deliver a unique brand experience across multichannel marketing campaigns.

Emarsys, the largest independent marketing platform company in the world, announces that AllSaints, one of the world’s foremost fashion brands, has chosen the Emarsys artificial intelligence (AI) optimised personalisation platform to drive worldwide customer engagement through highly personalised and automated marketing campaigns. The firm is implementing Emarsys technology that features integrated, next-generation data segmentation and analytics capabilities. The premium fashion brand aims to improve brand loyalty and boost digital revenue by transforming its CRM strategy to provide a seamless cross-channel customer experience.

Established in 1994, AllSaints is one of the world’s foremost digital and contemporary fashion brands. Headquartered in East London, with operations across 26 countries, the company designs womenswear, menswear and accessories for the global fashion market and has 250 directly operated and franchise stores as well as concessions, outlets and a global web platform. AllSaints puts both customer and brand experience at heart of every aspect of its operation, from store and product design to its website, it is fiercely committed to developing a digital proposition which puts customers at the core.

AllSaints plans to use the Emarsys Marketing Platform, including its Smart Insight analytics tool, to collect CRM data from all its customers touch points and convert it into actionable insight via advanced scoring models using predictive AI algorithms. This will help it to improve analysis of historical behaviours from distinct consumer segments and integrate intelligent automation throughout its digital marketing campaigns. By experimenting with these AI marketing capabilities, the company aims to apply its learnings to other customer touch points, including SMS, push notifications and other marketing channels in the future.

“Customer retention is absolutely critical in the retail industry, and at AllSaints we take great pride in doing everything we can to keep customers happy and engaged with our brand. In our digital marketplace, this means providing them with personalised shopping experiences across all our channels. We chose Emarsys to help us do this because its platform is more scalable, sophisticated and easy to use than any other in the market. So far, our implementation process with Emarsys has been exemplary. We’re obtaining granular insights into customers’ product affinities and individual shopper personas based on historical purchasing data, for example, which allows us to completely transform the way we interact with our customers.

As a business we wanted to reinvent our CRM strategy to deliver more personalised customer interactions, and thanks to Emarsys’ AI-enabled marketing platform we will be able to understand our customers better than ever, while simultaneously increasing sales and enhancing brand loyalty.” Mark Ford, Global CRM Manager, AllSaints

Emarsys manages over 350 million daily interactions while analysing 3.9 billion consumer records and 2.5 million purchase events, integrating customer intelligence, personalisation, predictive recommendations and omni-channel marketing at scale, across all devices and social channels into a single cloud-based marketing platform.

“It’s no great secret that in today’s retail and ecommerce market, brands need an intelligent marketing platform that delivers the individualised experiences demanded by consumers. We are excited to help AllSaints understand, embrace and leverage the advantages offered by AI marketing, and provide its customers with a seamless multichannel brand experience based on our advanced automation, data segmentation and personalisation capabilities.” Grant Coleman, Vice President and Market Director for UK, Nordics and Benelux, Emarsys