Abbey Ireland & UK

Agency: CSI Media

B2B Travel Booking System

Abbey Ireland & UK, one of the UK’s largest travel companies, required a new B2B travel booking system, which is why they approached travel software specialists, CSI Media.


Abbey Ireland & UK - B2B Travel Booking System developed by CSI Media

Abbey Ireland & UK – B2B Travel Booking System

Project Brief

The previous system was old, overly complex, and time-consuming for internal and external agents. Abbey Ireland & UK wanted to provide their agents with a system that allowed for the development of custom itineraries, payment capability, booking management options, and lots of other features.

Abbey Ireland & UK B2B Travel Booking System

Abbey Ireland & UK – B2B Travel Booking System


CSI Media developed an efficient and well-designed B2B travel booking system. They fulfilled each of the requirements and now the various teams at Abbey Ireland & UK (marketing, sales, and customer service) benefit from the below:

  • An Umbraco CMS giving greater flexibility and customisability over content
  • A flexible and efficient itinerary builder allowing agents to build custom packages with options for accommodation, tourist attractions, activities, transfers and coach tours
  • The ability to allow payment via a third-party payment gateway as well as pay on account agents
  • Booking system management with amendments, improvements, cancellation options and voucher generation
  • A new design with a simple interface, allowing for users to easily navigate the system and build custom itineraries.


Find out more about CSI Media’s travel technology services.