Is Your Existing PPC Agency Doing A Good Job?

by Avenue Digital

PPC can be a complicated and competitive game. Amongst all the facts, figures and abbreviations it can be hard to tell whether your existing PPC agency is really doing a good job for you. Or if they are hiding behind graphs and letting their automated tools do all the work and reporting for them.

Take a look at these tips from Avenue Digital, which will help to determine whether your current agency is finding the best possible performance efficiency for your business, or whether it might be time to move on and find an agency that can serve you better!

A Good PPC Partner…

Understands Your Business Goals

Goals and KPIs are central to every business’ progress. Therefore, a good PPC agency will align their PPC targets with your business goals.

PPC is a means to increase revenue growth and so the goals of PPC must collaborate with the overarching goals of the business. Your agency should understand these overarching business objectives in order to produce an efficient and dynamic PPC campaign.

Furthermore, a valuable PPC agency should look at the larger picture, beyond just clicks and impressions.

They should set up and track multiple goals either in Adwords, Analytics or Facebook – depending on the activity. Not only should conversions be tracked, but inbound phone calls and form completions etc. This allows the PPC agency to correctly attribute leads to PPC activity, thus allowing clients to identify an exact ROI from their PPC investment.

Additionally, site engagement can be tracked to gauge how many people are actually interacting with your site. This includes scroll depth, time on site and pages viewed.

Abbreviations are also commonplace in the PPC world. Whilst they are important and a big part of PPC, a good PPC partner will explain what they are and how they are contributing to your business goals.

This means not just mentioning that ‘ROAS is up by 400%’, but explaining that Return on Ad Spend has increased by 400%, meaning that overall the ads are attracting a high level of conversions, all increasing revenue for your business.

“Performance focused PPC management requires meticulous attention to detail and a tried and tested best practice – this provides the foundation within an account for future growth driving strategies. Many of the accounts we audit are failing to get these basic principles right.”  Louis Ayre, PPC Manager at Avenue Digital. 

Is Transparent

Understandably, PPC results contain a lot of figures and abbreviations. They can illustrate the real progress and efficiency of a campaign. However, it is vitally important that these graphs, facts and figures are brought to life through explanation and clear communication.

A good PPC partner will not hide behind complicated reporting, but will use them as well as commentary to thoroughly report on activity and efficiency of the campaign. Transparency is key.

They should also be initiating regular discussions, or meetings, to go through the strategy. It is essential to update clients on what was learned from testing phases and how PPC is contributing to overall success.

Dedicates Time To Testing

A key indicator to show if you have a worthy PPC partner is if they dedicate time to testing.

Testing allows the agency to understand and learn what the best strategy moving forward is. This includes purposeful testing of Bids, keywords, Ads and offers in order to find the best performance efficiency.

Doesn’t Just Use Automated Tools  

Automated tools are key to the PPC agency’s work. However, your PPC provider shouldn’t rely on them alone to do their job. They should discuss how the tools they are using add value to your campaign.

Implements Targeting At Every Stage Of The Decision Making Funnel

A good PPC partner will pay attention to all stages of the decision making funnel (stimulus, research and consideration phase). They will understand which platforms and opportunities are optimal for each stage.

They should understand the different opportunities and how to engage potential customers from initial early brand awareness, right through to the consideration phase.