Article
Apps, Social Media • March 19, 2019
...extension of interactive content marketing, chatbots have been lauded as the answer to everything, from effective customer service to up-selling. Usually, chatbot usage falls into four categories: Quick, concise answers...
Article
Digital Marketing, UX • September 1, 2016
...asking themselves as online discussions using artificial intelligence or pre-planned discussion routes are becoming more common with ecommerce chatbots. Advantages of Using Chatbots It’s What People Want In a May...
Article
Social, Social Media • October 27, 2016
...made, and therefore customer hold times, but limited responses are sure to frustrate chatbot users. Which is the worst of two evils? So, Do Chatbots Mesh with Social Media? Yes,...
Press Release
The longest established digital agency in the North West, KMP Digitata (est 1991) has continued its tradition of innovation for clients by delivering a natural language processing (NLP) chatbot on...
Article
• May 1, 2020...wade through the search function. Facebook introduces new chatbot AI Facebook’s AI researchers have revealed their new open-source AI chatbot: Blender. The AI has been advertised as being more human...
Case Study
...ready for that. Voice and chatbots KMP Digitata have been working with AGS on delivering a natural language processing chatbot across multiple platforms for Glasgow Airport. It was important for...
Article
Digital Marketing, Medical • December 4, 2018
...AI and chatbots as part of their targeted outreach to donors. As 2018 marks the 70th birthday of the NHS, Figaro Digital caught up with Gareth Humphreys, Head of Insight,...
Article
Social Media • May 15, 2017
...shared as well. Facebook introduced new features and revealed plans regarding the trends that will draw our attention in the following months. Messenger Revamp And The Reign Of Chatbots Facebook’s...
Article
• September 16, 2019...simple answer is that it could be all of those…. It all depends on how they’ve been programmed. For example, Chatbots are often linked to AI but not all chatbots...
Article
Design & Build • November 19, 2019
...their purchase. Only 5 per cent of participants find chatbots most helpful, with 31 per cent ranking it as the least helpful. In fact, chatbots performed the worst when helpfulness...
