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Search Results for “CX”

Articles

Evolution, Mutation And Metamorphosis – The Journey From CRO To CX

So, we’ve got a new website. Why? Because everything evolves. The Conversion Rate Optimisation industry we helped to create has…

11/07/18

New Research: Helpful, Personalised, Customer-Focused Emails Drive Higher Engagement

Customer Experience (CX) Email Marketing is a major force in the rise of marketing that centres on relationships, rather than…

04/10/18

Driving CX Success

Paige O’Neill, CMO at SDL, discusses SDL’s recent survey into customer experience and explains why even ‘massive’ failures can cost…

07/07/15

Figaro Digital Marketing Summit Roundup 25 October (Part Two)

We are back with part two of the Figaro Digital Marketing Summit roundup, bringing you the second half of presentations…

31/10/18

Customer Journey Maps: How To Get Them Right

Here are our insights on how to make the best out of your Customer Journey map. Customer journey mapping is…

01/10/18

How To Revive Customer Loyalty In A Multi-Channel World

Gone are the days of endless queues, stock shortages and unmasked frustration. Thanks to online shopping, customers no longer have…

05/02/19

A New Approach To Customer Journeys: Why Marketers Should Put Aside The Journey Maps

This is an abridged extract from ‘Marketing to the Entitled Customer: How to Turn Unreasonable Expectations into Lasting Relationships‘ by…

18/12/18

Why It’s Time To Rethink Customer Loyalty

In today’s digital age, consumers have access to an unprecedented level of information. Never before has it been so easy…

27/11/18

Email & CRM Seminar Roundup: 21 November 2018

GDPR has been in place for six months and everyone is over it. Well, nearly everyone is over it. But…

27/11/18

How Retailers Can Activate Tomorrow’s AI Marketing Technology – Today

Today, customers enjoy more purchasing options and control than ever before. A shift in the balance of power from brand…

30/04/18

The Figaro Digital Digest: 2nd December 2016

The countdown to Christmas has officially begun and many of us will be extra busy right now trying to finish…

05/12/16

Web Build, CMS & UX Seminar: 5 August 2015

The Figaro Digital Web Build, CMS & UX seminar took place at The Hospital Club, Covent Garden, on Wednesday 5…

11/08/15

Web Build, CMS & UX Seminar: 5 August 2015

The Figaro Digital Web Build, CMS & UX seminar took place at The Hospital Club, Covent Garden, on Wednesday 5…

11/08/15

Creating Your Dedicated Optimisation Team

Customer Experience Optimisation Is A Team Sport! As with all successful teams you need talent and ambition to succeed. However,…

16/01/19

Figaro Digital Articles Collection: The October Summit Edition

At Figaro Digital we are busily getting ready for our big event this week; the Figaro Digital Marketing Summit. We can’t…

23/10/18

Videos

Accelerating The Impact Of Digital CX Initiatives

by Joseph Sursock, Senior Vice President - Client Services at Course5 Intelligence

26/10/18

Case Studies

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Bateaux London

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