IS Solutions Customer Experience proposition has been created by combining years of online experience and best of breed solutions to deliver a unique and dynamic experience for online customers. By taking clients through a phased approach that understands the customers actual experience online, using award winning data collection tools from the clients own browser, to the dynamic delivery of web page content or campaign material that was triggered in real time by an individual users behaviour, IS Solutions has positioned itself as an invaluable partner for those businesses that are serious about their customer relationship.
Customer Experience package includes all or part of the following;
• Website optimisation solutions around usability, information architecture and conversion improvement.
• Website content assessments of quality, accessibility, usability and compliance.
• Website content management.
• Website Analytics and reporting using accurate client side data collection.
• Multi-channel integration including call centre, retail and online data
• Single profile of all customers from all channels
• Trend analysis and predictive modelling across all business data
• Marketing Automation for dynamic campaign delivery
IS Solutions, e-business partner of choice, was established in 1985 and is based in Sunbury-on-Thames, Middlesex, UK. The Company’s business is predominantly in the United Kingdom. We specialise in Internet Solutions based around, Online Customer Analytics, Content and Document Management, Online Meetings and Training, Systems Integration and IT Services. Our operations consist of Consultancy, Development, Creative Design, Training and Support Services.